Yesterday I wrote a post re-capping Jason Murphy’s great SEOmoz post that offered ideas to United Airlines regarding how to respond to the Internet smash United Breaks Guitars from Dave Carroll. As it illustrated, United actually has a phenomenal opportunity to show a captive audience of how they can “make things right.”
United’s response: Donate $3,000 to a nonprofit on Dave’s behalf.
My response: Really? Three grand? That’s it?